At JUUL Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production.
We hold our technology to high category standards:
We test for reliability and operational consistency in both individual battery packs and at the larger systems level, including impact and drop testing as well as forced failure, all of which meet international safety standards, such as IEC 62133, UL 1642, and IEC 60335.
We test for electromagnetic compatibility, meeting or exceeding requirements for both radiating energy and safely absorbing it (immunity).
We test for and meet international radiated emission, immunity and safety standards, like CISPR 22, IEC 60335, and IEC 61000-4-2/3/4/5/6/8/11.
We routinely conduct hardware tests for reliability and safety in real-world scenarios, such as impact and drop testing.
We follow and conform to California Proposition 65 and the European Union’s RoHS (Restriction of Hazardous Substances) regarding the use of hazardous substances in electrical and electronic equipment.
We maintain a JUUL Country-Specific list that prohibits any ingredients:
In the US, chemicals that appear on the FDA Harmful and Potentially Harmful Constituents (HPHCs) list, the JUUL Disqualified Ingredients List, or are considered substances with Carcinogenic, Mutagenic, or Reprotoxic properties (CMRs) as provided by Annex VI of the European Chemicals Agency Classification, Labeling, and Packaging Regulation ((EC) No 1272/2008).
Outside the US, we comply with the above requirements in addition to the applicable country-specific list.
We employ a safety evaluation and advisory committee to review all materials in our products.
We have strict policies governing the amount of any chemical allowed in our products.
We routinely perform toxicology testing to ensure no chemical in our products exceeds those established policies.
We maintain a formal process and review board for complaints.
All complaints suspected of having a health component are reviewed by medical professionals on a weekly basis and escalated as appropriate.
While developing JUUL, we had the opportunity to reference ten years of data on e-cigarette products in-market and use the latest technology to innovate beyond those products to develop what we believe is an appropriate JUUL product profile. While we base our product decisions on existing research, in order to drive innovation, we simultaneously conduct our own research to understand future opportunities for product development.
Since e-cigarettes have only been commercially available for a few years, just like any other vapour product, there are some things we don't know about JUUL simply because it has only been on the global market since 2015. We are committed to ongoing research and innovation in vapour technology.