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SIGN UP FOR AN

AUTO-SHIP SUBSCRIPTION

The delivery service that brings JUULpods packs to your door every
month.

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NEW SUBSCRIPTIONS INCLUDE A SILVER JUUL DEVICE for $1

MINIMUM COMMITMENT OF 3 MONTHS REQUIRED

Do Right

CUSTOMISE EVERY MONTH

Set and forget or change your flavours and quantity each month.

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MANAGE YOUR SCHEDULE

Orders are sent every month on the weekday that you choose.

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FREE SHIPPING

Enjoy free shipping on every Auto-Ship Subscription order.

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GET STARTED WITH AN AUTO-SHIP SUBSCRIPTION

1. SHOP JUULPODS

Begin adding JUULpods to your cart (minimum 2 JUULpods packs).

Select Auto-Ship while shopping to begin your subscription.

2. CUSTOMIZE

Choose your flavours and quantities for your monthly Auto-Ship delivery. You can change or postpone a shipment every month.

3. ENJOY

We'll send you a 7-day reminder of your order before it ships. If you run out before then, you can always order more ahead of schedule.

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AUTO-SHIP SUBSCRIPTION FREQUENTLY ASKED QUESTIONS

WHY SUBSCRIBE?

You can set and forget or change your flavours and quantity each month (minimum 2 JUULpods packs per monthly order).

Your selected JUULpods will be automatically shipped to you every month. You can change your order date every month to suit your schedule via your JUUL.ca account dashboard.

Enjoy free standard shipping on every Auto-Ship Subscription order.

HOW DO I START?

To get started, simply to go JUUL.ca/shop/pods and begin adding JUULpods packs to your cart. Select Auto-Ship Subscription while shopping to begin service. Subscriptions must contain a minimum of 2 JUULpods packs per month.

Once you've completed your order, the JUULpods you selected will now be automatically shipped to you every month.

We'll keep you posted with the status of your shipment every step of the way.

HOW DOES IT WORK?

Aftr your first order, each subsequent order will be automatically charged to your chosen payment method and shipped around the same weekday each month.

You can visit your account at any time to adjust your order dates, JUULpods quantities, flavours, and pause or postpone your Auto-Ship Subscription. Some Subscriptions may require additional commitments.

There is a limit of 15 JUULpods packs per month.

HOW CAN I CHANGE FLAVOURS AND QUANTITIES FOR FUTURE SHIPMENTS?

You can change your flavours and quanitity each month (minimum 2 JUULpods packs per monthly order). Simply visit your JUUL.ca account dashboard up to 24hrs before your next shipment is due.

Your selected flavours and quantities will continue to be automatically shipped to you every month until you change them.

There is a limit of 15 JUULpods packs per month.

HOW OFTEN DOES MY ORDER SHIP?

Auto-Ship Subscription orders are processed every month on the weekday that you choose. Please allow 1 business day to fulfill your order and 2 - 3 business days for delivery.

We will send you a reminder 7 days before your upcoming order date. Ship days that fall on a weekend will be processed the Friday before to ensure timely delivery.

HOW MUCH TIME DO I HAVE TO MAKE CHANGES TO MY UPCOMING ORDER?

You can make changes to your Auto-Ship Subscription order up to 24 hours prior to your ship date via your JUUL.ca account dashboard.

RUNNING LOW ON JUULPODS SOONER THAN YOU EXPECTED?

Simply advance your next order to ship the following weekday. Average deliveries take up to 2-3 business days.

ORDERED TOO MUCH THIS MONTH?

Postpone your next shipment by 30 days with a single click, or pick a different weekday the following month that better suits your schedule.

WHEN WILL I RECEIVE THE SILVER JUUL DEVICE?

New subscriptions include a Silver JUUL Device for just $1. If selected when you sign up for your Auto-Ship Subscription, this will be included in your first order.

The Silver JUUL Device is optional and subject to a minimum 3 month commitment. An early termination fee of $44.99 applies if your subscription is cancelled prior to the end of the three month commitment period.

OUR CUSTOMER CARE TEAM IS HERE FOR YOU

Questions or comments? JUUL Care Team is available:

(Phone) 9AM - 6PM PT Monday to Friday
(Chat) 6AM - 10PM PT Monday to Sunday

group-16 Device or JUULpods troubleshooting support

Packaging For order issues

All terms and conditions associated with the subscription services and the use of the JUUL.ca website apply to you as a JUULpods subscriber. The company may amend the terms of the Auto-Ship Subscription service and the website terms of use from time to time at its discretion.